Bring in the Right Person Without Making the Customer Start Again
AI should handle what it can and stop when judgment, authority or specialist help is needed. ZinQ supports chatbot-to-human handoff and AI-to-human handoff with configured escalation, routing and conversation context so the transfer feels like a continuation, not a restart.
Customers Should Not Have to Fight Automation to Reach the Right Person
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Automation Does Not Know When to Stop
A customer needs an exception, decision or specialist answer, but automation keeps trying to respond instead of escalating.
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Customers Have to Repeat Themselves
The customer explains the issue to AI and then has to rebuild the same story after the live agent handoff.
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The Conversation Reaches the Wrong Team
A transfer solves little if the request still lands with someone who cannot take the required action.
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Agents Enter Escalations Without Enough Context
When history, intent and collected details are missing, the receiving team loses time rediscovering what already happened.
From AI Conversation to Human Ownership Without Restarting
Make the Handoff Useful, Not Just Possible
Detect When Human Involvement Is Required
Use configured conditions, customer requests or conversation types to determine when automation should stop.
Prepare the Conversation Context
Keep the available history, intent and collected information attached before the agent handover.
Route to the Appropriate Team
Use configured workflows to move the conversation towards the person or team equipped to handle it.
Transfer Ownership Without Restarting the Conversation
Let the receiving person continue from what has already happened instead of repeating the discovery process.
More Than a Chatbot-to-Live-Agent Transfer
One AI agent for every industry
Your key customer conversations, handled end to end by ZINQ.
Escalate the conversations where human judgment matters most
Move complaints, high-value purchases and complex shopper issues to the right person with context intact.
- Complaint handoff
- VIP / high-value routing
- Order escalation
- Sales or support handoff
- Complaint Handoff
- VIP Routing
- Order Escalation
- Sales Handoff
- Support Handoff
Move clinical or sensitive conversations to practice staff
Keep administrative automation within scope and route clinical, sensitive or exceptional conversations to the care team.
- Clinical escalation
- Sensitive-conversation handoff
- Booking exception
- Care-team routing
- Clinical Escalation
- Sensitive Conversation Handoff
- Booking Exception
- Care-Team Routing
- Staff Handoff
Move qualified buyers and complex property conversations to the right agent
Route by property, buyer stage or issue while keeping the previous conversation attached.
- Buyer routing
- Listing specialist routing
- Viewing escalation
- Negotiation handoff
- Buyer Routing
- Listing Specialist Routing
- Viewing Escalation
- Negotiation Handoff
- Handoff
Move advice and complex claim conversations to appropriate staff
Use configured boundaries so conversations requiring licensed advice or judgment reach the right human.
- Advice handoff
- Claim escalation
- Policy routing
- Advisor routing
- Advice Handoff
- Claim Escalation
- Policy Routing
- Advisor Routing
- Staff Handoff
Bring staff into VIP and complex guest-service conversations
Route exceptions, VIP needs and complex reservation or service situations with the full context attached.
- VIP handoff
- Concierge escalation
- Reservation exception
- Management handoff
- VIP Handoff
- Concierge Escalation
- Reservation Exception
- Property Routing
- Management Handoff
Connect showroom-ready buyers and service exceptions to dealership teams
Route sales, finance or service conversations according to the configured business rules.
- Sales handoff
- Finance handoff
- Service escalation
- Location routing
- Sales Handoff
- Finance Handoff
- Service Escalation
- Location Routing
- Manager Handoff
Move authorised and judgment-based conversations to appropriate staff
Use institution-defined rules to route conversations requiring staff involvement.
- Advisor handoff
- Application escalation
- Service routing
- Branch routing
- Advisor Handoff
- Application Escalation
- Service Routing
- Branch Routing
- Staff Handoff
Move buying signals and complex support issues to the right team
Route sales, support, technical and customer-success conversations without losing the conversation history.
- Sales handoff
- Support handoff
- Technical escalation
- CS routing
- Sales Handoff
- Support Handoff
- Technical Escalation
- CS Routing
- Account Handoff
Conversations are just the beginning
AI Agents, Knowledge Base, CRM, Workflows, Analytics and more — all in one platform. Everything your team needs to own the customer conversation, end to end.
Connect Everything You Already Use
Connect ZINQ with the systems and teams responsible for customer conversations so escalations arrive in the right operational context instead of becoming disconnected requests.
Human handoff is the process of moving a customer conversation from automation or an AI agent to a person when human involvement is required.
Chatbot-to-human handoff transfers an automated conversation to a human agent or team so the interaction can continue with human ownership.
A handoff can be triggered by configured conditions such as a customer request, a conversation type, an exception or a need for human judgment.
ZinQ can keep the available conversation history and collected context with the handoff.
Configured workflows can route the interaction towards the appropriate owner or team.
Human handoff can be used within supported ZinQ conversations and configured workflows.
Automate the Routine Without Trapping the Customer
Let AI handle supported conversations and bring the right person in with context when human involvement is the better next step.
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