AI agents that can carry the conversation into the next business step.
Customer conversations rarely need only a reply. Configure AI Agents to collect information, start bookings, create tasks, continue workflows and bring in a person—using approved knowledge and clear operating boundaries.
- Understand Real Intent Follow the customer’s actual question and collect the context the job requires.
- Use Knowledge + Skills Ground the conversation in approved business information and configured capabilities.
- Act Within Boundaries Use supported Workflows and Human Handoff so automation stops where people should own the outcome.
A Bot That Can Reply Still Leaves Your Team Doing the Work
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Answers Stop Before Action
The customer gets an answer, but the booking, task, update, routing or follow-up still depends on a person.
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Generic AI Does Not Know Your Operating Rules
A fluent answer is not enough if the agent does not know which information to collect, what it may do or when it must stop.
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Every Exception Falls Back to Manual Work
Without a designed human path, teams either over-automate risky cases or end up taking over too many conversations.
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Instructions Become Fragile When Everything Lives in One Prompt
As jobs multiply, it becomes harder to keep knowledge, actions, workflow logic and handoff rules clear and reusable.
Build an agent around the job—not around a script
Define the Agent’s Job
Set the role, objective and boundaries for the type of customer conversation the agent should handle.
Connect Approved Knowledge
Give the agent the business information it is allowed to use when answering and collecting context.
Add Skills and Workflows
Attach the supported actions and process logic required to move the conversation beyond the answer.
Define Human Ownership
Set the conditions where the conversation should move to a person or team with the available context attached.
What your AI Agents can do inside ZinQ
Our return window is 30 days from delivery.
Source: Policy.pdfUnderstand + Capture
Interpret the request and collect the information the configured job needs before the next step can happen.
Answer From Approved Knowledge
Use business-provided knowledge instead of relying on generic model knowledge for your policies, products and processes.
Use Skills + Workflows
Perform supported reusable actions and participate in configured workflows when the conversation reaches the right condition.
Hand Off With Context
Bring the appropriate person into conversations that need judgment, sensitivity or direct ownership without starting the customer story again.
Conversations are just the beginning
AI Agents, Knowledge Base, CRM, Workflows, Analytics and more — all in one platform. Everything your team needs to own the customer conversation, end to end.
One AI Agent for Every Industry
Put AI Agents on ecommerce conversations
Handle shopper questions, buying intent and order support with configured AI Agents that can progress the conversation or involve the right team.
- Product questions
- Buying intent
- Order support
- Sales / support handoff
- Shopper Enquiry
- Intent Understood
- Supported Next Action
- Team Escalation
Put AI Agents on patient conversations
Handle approved patient questions, intake and appointment requests with configured AI Agents that can progress the conversation or involve staff.
- Service questions
- Patient intake
- Appointment booking
- Staff handoff
- Patient Enquiry
- Need Understood
- Booking or Answer
- Staff Escalation
Put AI Agents on property enquiries
Handle listing questions, buyer or renter requirements and viewing requests with configured AI Agents that can progress the conversation.
- Listing questions
- Buyer / renter qualification
- Viewing booking
- Team handoff
- Property Enquiry
- Requirements Captured
- Viewing or Follow-Up
- Team Escalation
Put AI Agents on banking enquiries
Handle permitted product and service questions with configured AI Agents that can capture intent and move customers to a supported next step.
- Product / service questions
- Customer intent
- Supported next step
- Specialist handoff
- Customer Enquiry
- Permitted Context
- Supported Action
- Specialist Escalation
Put AI Agents on insurance conversations
Handle approved policy questions, quote interest and service requests with configured AI Agents that can progress the conversation or involve an advisor.
- Policy questions
- Quote qualification
- Service / claims support
- Advisor handoff
- Policy Enquiry
- Need Understood
- Supported Action
- Advisor Escalation
Put AI Agents on travel enquiries
Handle trip questions, booking intent and traveller support with configured AI Agents that can progress the conversation or involve staff.
- Trip questions
- Booking assistance
- Traveller support
- Staff handoff
- Traveller Enquiry
- Trip Context
- Booking or Support
- Staff Escalation
Put AI Agents on automotive enquiries
Handle vehicle questions, buyer or owner needs and booking requests with configured AI Agents that can progress the conversation.
- Vehicle questions
- Buyer / owner qualification
- Test-drive / service booking
- Team handoff
- Vehicle Enquiry
- Customer Context
- Booking or Follow-Up
- Team Escalation
Put AI Agents on SaaS conversations
Handle product questions, demo intent and user support with configured AI Agents that can progress the conversation or involve the right team.
- Product questions
- Demo / trial qualification
- Onboarding support
- Team handoff
- Product Enquiry
- User Context
- Demo or Support Action
- Team Escalation
A basic AI chatbot is usually designed around replies or predefined flows. A ZinQ AI Agent can also use approved Knowledge, configured Skills and Workflows, collect required information and use Human Handoff when the job should move to a person.
Where a supported Skill or Workflow is configured, the agent can use that capability as part of the conversation. The exact action available depends on the approved product configuration and connected systems.
The agent is configured around its role, instructions, approved Knowledge, available Skills, Workflows and handoff rules. Capability registries and connected-system permissions remain the source of truth for what can be published and executed.
Yes. ZinQ’s Platform structure supports configurable AI Agents, so different customer jobs can use different instructions, knowledge, skills and workflows where needed instead of relying on one conversational AI chatbot for every job.
Human Handoff can be configured so the conversation moves to the appropriate person or team with the available history and context.
Connect Everything You Already Use
Connect AI Agents with approved customer, calendar, workflow and business systems so the conversation can use the information or actions the configured job requires. Specific connectors must come from the Integration Registry.
