The building blocks behind the agent.
ZINQ is an AI agent that understands, decides and acts — grounded in your knowledge, using skills and workflows, connected to your tools, with a human one tap away.
All platform features
AI agents
Understand the request, decide what to do and act across the channels your customers use.
Explore AI agentsKnowledge base
Ground answers in your approved services, prices, policies and procedures.
Explore the knowledge baseSkills
Give the agent reusable jobs such as booking, looking up information and updating a record.
Explore agent skillsWorkflows
Run multi-step sequences from an event through reminders, follow-up and completion.
Explore workflowsOmnichannel inbox
Work AI and human conversations from every connected channel in one queue.
Explore the omnichannel inboxHuman handoff
Let a teammate enter the same thread with the customer and conversation context intact.
Explore human handoffCampaigns & segments
Reach a live or fixed audience and continue every response as a conversation.
Explore campaigns and segmentsTickets & tasks
Turn conversation-created work into a prioritized task with an owner and status.
Explore tickets and tasksContacts & CRM
Keep one customer record across channels, custom fields and segments.
Explore contacts and CRMConnectors
Let the agent act in your calendar, CRM and the systems your team already uses.
Explore connectorsAnalytics
Review conversation activity, satisfaction signals, team work and exportable records.
Explore analyticsMultilingual
Use shared knowledge and workflows across supported customer languages.
Explore multilingual agentsBranding
Apply your approved visual identity and conversation style across customer touchpoints.
Explore brandingWeb chat
Configure the website conversation layer, presentation and supported behavior.
Explore Platform web chatHow the primitives work together on one request
Understand
The agent reads the message in context, using memory of the conversation and the contact's history.
Know
It grounds the answer in your knowledge base, so the reply is specific to your business.
Act
It uses a skill to do the job — book the slot, capture the lead, update the CRM — then runs the right workflow to completion: reminders, re-engagement, aftercare.
Hand off
It routes anything sensitive to your team as a task, with full context, so a human is one tap away.
See the primitives run a real customer end to end.
Watch ZINQ understand, decide and act — grounded, connected, and with a human one tap away.
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