Make your website chat feel like part of your customer journey—not a generic widget bolted onto it.
Configure how your website chat looks, which AI Agent it connects to, the Knowledge and Workflows it can use, and when people take over—so the interface works as part of the customer journey.
- Configurable Website Surface Place ZinQ conversations into the website using the supported Web Chat configuration.
- Connect Agent + Knowledge Choose the configured AI Agent and approved business context behind the website conversation.
- Connect Workflows + Humans Let relevant website interactions continue into supported workflows or Human Handoff instead of ending at the chat bubble.
Most Website Chat Widgets Sit Beside the Customer Journey Instead of Inside It
-
The Widget Becomes a Separate FAQ Island
Visitors can ask a question, but the chat experience is disconnected from the same agents, knowledge and processes used elsewhere.
-
Website Context Does Not Become Business Context
The conversation happens on the site, then the useful information still has to be copied into the next sales or support process.
-
The Experience Feels Generic
A default widget can look and behave like a vendor tool instead of a natural part of the company’s website experience.
-
Human Takeover Is an Afterthought
When the conversation becomes valuable or complex, the customer is pushed into another channel instead of continuing with the team.
Configure the website surface around the customer job
Choose the Web Chat Experience
Use the supported Web Chat presentation and embed configuration for the customer-facing website experience.
Connect the Right AI Agent
Attach the configured agent responsible for the relevant product, sales or support conversation.
Add Knowledge + Workflow Context
Give the conversation access to the approved Knowledge and supported process capabilities the job requires.
Enable Human Ownership
Use Human Handoff so people can continue conversations that should not remain automated.
What the ZinQ website chat widget gives you
Website Conversation Surface
Bring supported ZinQ conversations directly into your owned website experience.
Brand-Aligned Presentation
Use the approved Branding controls and supported Web Chat presentation options so the experience fits the site more naturally.
Our return window is 30 days from delivery.
Source: Policy.pdfAgent + Knowledge Connection
Connect the widget to the configured AI Agent and business Knowledge responsible for the conversation.
Workflow + Human Continuity
Move suitable website conversations into configured next steps or Human Handoff without forcing the customer into a separate journey.
Conversations are just the beginning
AI Agents, Knowledge Base, CRM, Workflows, Analytics and more — all in one platform. Everything your team needs to own the customer conversation, end to end.
One AI Agent for Every Industry
Turn ecommerce visits into conversations
Use branded Web Chat to answer product questions, capture shopper intent and move visitors toward a supported next step.
- Product discovery
- Buying intent
- Order / returns support
- Sales / support handoff
- Shopper Engagement
- Product Intent Capture
- Contextual Answer
- Sales / Support Action
Turn healthcare visits into conversations
Use branded Web Chat to answer approved service questions, capture patient intent and move visitors toward booking or staff support.
- Service discovery
- Patient intake
- Appointment request
- Staff handoff
- Patient Engagement
- Service Intent Capture
- Approved Answer
- Booking or Staff Action
Turn property visits into conversations
Use branded Web Chat to answer listing questions, capture prospect requirements and move visitors toward a viewing or team follow-up.
- Listing discovery
- Buyer / renter intent
- Viewing request
- Team handoff
- Prospect Engagement
- Property Intent Capture
- Contextual Answer
- Viewing or Team Action
Turn banking visits into conversations
Use branded Web Chat to answer permitted product questions, capture customer intent and move visitors toward a supported next step.
- Product discovery
- Customer intent
- Process question
- Specialist handoff
- Customer Engagement
- Banking Intent Capture
- Permitted Answer
- Supported Next Action
Turn insurance visits into conversations
Use branded Web Chat to answer approved policy questions, capture customer intent and move visitors toward quote or service support.
- Policy discovery
- Quote intent
- Service / claims request
- Advisor handoff
- Customer Engagement
- Insurance Intent Capture
- Approved Answer
- Quote or Service Action
Turn travel visits into conversations
Use branded Web Chat to answer trip questions, capture traveller intent and move visitors toward booking or service support.
- Trip discovery
- Booking intent
- Service request
- Staff handoff
- Traveller Engagement
- Trip Intent Capture
- Contextual Answer
- Booking or Staff Action
Turn automotive visits into conversations
Use branded Web Chat to answer vehicle questions, capture buyer or owner intent and move visitors toward test-drive or service booking.
- Vehicle discovery
- Buyer / owner intent
- Test-drive request
- Service booking
- Customer Engagement
- Vehicle Intent Capture
- Contextual Answer
- Booking or Team Action
Turn SaaS visits into conversations
Use branded Web Chat to answer product questions, capture prospect or user intent and move visitors toward demo or support action.
- Product discovery
- Demo / trial intent
- Onboarding question
- Support request
- Visitor Engagement
- Product Intent Capture
- Contextual Answer
- Demo or Support Action
It is the configurable Web Chat interface that brings supported ZinQ AI Agent conversations into a business website.
The Platform Web Chat page explains the widget and configuration layer: presentation, branding, connected AI Agents, Knowledge, Workflows and Human Handoff. The Channel page explains the customer and business outcomes of using Web Chat as a conversation channel.
ZinQ supports approved Branding capabilities for the Web Chat experience. Exact styling and presentation options depend on the implemented configuration.
Where the relevant AI Agent, Knowledge Base and Workflows are configured, supported website conversations can use those Platform capabilities.
Yes, where Human Handoff is enabled for the Web Chat configuration. The conversation can move to a human owner with the available context.
Connect Everything You Already Use
Connect Web Chat with approved customer, workflow and business systems so information collected on the website can continue into the same operation your team already uses.
