Turn Shopper Conversations Into Purchases and Repeat Orders
ZINQ engages shoppers from ads and connected channels, answers from approved product information, guides buying decisions, supports orders after checkout and continues relevant conversations that bring customers back.
Your store● online High-Intent Shoppers Can Drop Off at Every Stage
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Product Questions Delay Decisions
Sizing, variants, availability, delivery and suitability questions can stall a purchase.
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Carts Stop for Different Reasons
A reminder cannot resolve the question or objection that interrupted checkout.
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Support Continues After Payment
Order status, delivery, returns and exchanges create another stream of customer conversations.
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Customer Context Gets Fragmented
Ads, chats, carts, orders and support requests often sit in different systems.
From Ad Click to Checkout
Keep shoppers moving after the first message
- Engage shoppers 24/7 across Instagram, WhatsApp, web chat and connected channels
- Understand buying intent and answer from approved product information
- Recommend suitable products and alternatives using configured catalogue data
- Guide shoppers back to checkout after answering what stopped the purchase
Post-Purchase Support
Keep customers informed after checkout
- Answer supported questions about order status, delivery and product use
- Share configured delivery updates, delay notifications and next steps
- Support cancellation, return, exchange and refund-status workflows
- Escalate complex order issues to your team with the available context
Abandoned Cart Recovery
Resolve what stopped the shopper at checkout
- Identify when a shopper leaves checkout before completing the order
- Follow up while the shopper's buying intent is still recent
- Answer product, delivery, payment or checkout questions that stopped the purchase
- Stop recovery follow-up after checkout or when the shopper opts out
One Conversation Before and After Checkout
Product Discovery
Understand what the shopper needs, answer product questions and guide them towards suitable options using approved catalogue information.
Checkout Assistance
Resolve the question that stopped the purchase, suggest an appropriate alternative and return the shopper to checkout.
Order Support
Continue the conversation after payment with supported order, delivery, cancellation, return, exchange and product-use information.
Customer Retention
Use configured segments, campaigns and customer context for feedback, restock alerts, relevant offers and win-back conversations.
Built for How D2C Brands Actually Sell
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Catalogue-Aware Product Discovery
Use configured product data, availability, pricing, variants and business rules to answer questions and guide shoppers towards suitable products.
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Repeat Purchases & Customer Retention
Use configured customer segments and purchase context to share relevant restock alerts, product updates, offers and win-back conversations with existing customers.
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Connected Customer Context
Use available campaign, product, cart and order details from configured business systems to give your team useful customer context.
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Team Handoff With Full Context
Transfer high-value, unusual or policy-dependent conversations to the appropriate team member with the available shopper and order context intact.
Explore Ecommerce Workflows
Cart Recovery
Continue an unfinished checkout conversation, answer supported buying questions and stop follow-up after purchase or opt-out.
Explore cart recoveryProduct Discovery & Recommendations
Ask what the shopper needs and guide them towards suitable options using approved catalogue information and business rules.
Explore product discovery and recommendationsOrder Tracking & Support
Answer supported order-status questions and route delivery exceptions to the right person with the available order context.
Explore order tracking and supportReturns & Exchanges
Explain approved return rules, collect the required order details and route the next action without making the shopper start again.
Explore returns and exchangesCustomer Win-Back & Re-Engagement
Restart relevant conversations with selected customers and handle supported replies before staff step in.
Explore customer win-back and re-engagementConnect Everything You Already Use
Connect your store, CRM, payment and logistics systems with WhatsApp, Instagram and web chat, so product, cart, order and conversation context can move into the workflows your team already uses.
Ecommerce / D2C Conversational AI FAQs
It can answer product questions, help shoppers find suitable items, follow up on stalled carts, support configured post-purchase workflows, continue retention conversations and hand complex cases to staff.
ZinQ connects approved product knowledge, customer context, channels and configured workflows. It can keep the conversation moving from product discovery through checkout and order support, then involve a person when required.
When relevant product information and business rules are configured, ZinQ can understand what a shopper needs and help guide them towards suitable options.
Yes. ZinQ can answer supported questions about orders, delivery, cancellations, returns, exchanges, refund status and product use, then route cases that need staff action.
Yes. Configured segments, campaigns and follow-up workflows can continue conversations about restocks, relevant offers, feedback and win-back opportunities.
Keep Valuable Shopper Conversations Moving
Help shoppers choose, complete checkout, get support after purchase and return when the next relevant conversation begins.
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