Move Patient Enquiries Toward Booked Appointments
ZINQ engages patient enquiries 24/7 across connected channels, answers from clinic-approved information, captures required details, coordinates appointments, and continues pre-care and post-care communication with staff handoff when needed.
ZINQ Agent● online Paid Patient Enquiries Can Go Cold Before They Book
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After-Hours Enquiries
Patients may message when the front desk is closed or busy.
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Questions Before Booking
Service, availability and preparation questions can delay the next step.
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Incomplete Patient Context
Details, documents or images may not reach the staff member reviewing the enquiry.
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Manual Follow-Up
Confirmations, reminders, rescheduling and incomplete bookings compete with front-desk work.
From Ads to Appointment Booking
Keep paid patient enquiries moving after the first message
- Engage new enquiries 24/7 across Instagram, WhatsApp, web chat and connected channels
- Understand intent and answer from clinic-approved service information
- Collect required details and guide the patient to a suitable appointment
- Follow up when a patient starts an enquiry but does not complete booking
Pre-Care Communication
Help patients and clinic staff prepare before the visit
- Collect patient details, treatment information, documents or images before the appointment
- Make submitted information available to relevant clinic staff for review
- Share approved preparation instructions, appointment details and required documents
- Send confirmations and reminders, and support rescheduling before the visit
Post-Care & Follow-Up
Continue approved communication after the patient leaves
- Continue approved aftercare communication after a consultation, visit or procedure
- Answer routine follow-up questions from clinic-approved information
- Remind patients about future consultations, treatment sessions or check-ups
- Hand clinical, sensitive or concerning messages to appropriate clinic staff
One Connected Journey Before and After the Visit
Enquiry Engagement
Respond around the clock and use approved clinic information to help patients understand the next step.
Appointment Conversion
Capture the details needed for booking, offer suitable times and follow up when a patient stops before confirming.
Visit Preparation
Collect required information and share approved instructions, documents, confirmations and reminders before the visit.
Continued Care Communication
Continue approved follow-up after the visit and involve clinic staff whenever a conversation needs human judgment.
Streamlining Patient Engagement
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Appointment Booking & Coordination
Help patients book into the clinic's connected calendar, send confirmations and reminders, support rescheduling, and follow up on incomplete bookings.
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Pre-Procedural Information Capture
Collect clinic-required patient details, treatment information, documents or images before the consultation, treatment or procedure for relevant staff to review.
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Clinic Operations & CRM
Automate routine communication and capture relevant patient and conversation information in connected clinic systems, helping the team maintain a fuller patient journey record.
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Staff Handoff With Context
Transfer complex, sensitive or medical conversations to the appropriate team member with the previous conversation context intact, so the patient does not need to repeat everything.
Connect Everything You Already Use
Connect your clinic calendar, practice-management system and CRM with the channels patients already use, so booking and conversation context can move into your existing workflow.
Healthcare / Clinics Conversational AI FAQs
ZINQ can engage the patient on a connected channel, understand the enquiry, answer from clinic-approved information, collect required details and guide the conversation toward an appointment.
Yes. The clinic can configure the patient details, treatment information, documents or images it needs before a consultation, treatment or procedure. Relevant staff can then review the submitted information.
Yes. ZINQ can connect the conversation to configured calendar and booking workflows, then send confirmations and reminders, support rescheduling and follow up on incomplete bookings.
No. ZINQ uses clinic-approved information for supported communication. It does not replace healthcare professionals or independently provide clinical diagnosis or treatment advice.
Yes. ZINQ can hand the conversation to the appropriate team member with the previous context intact, so the patient does not need to repeat the full enquiry.
Keep Patient Enquiries Moving Toward an Appointment
Engage patients around the clock, capture the information your clinic needs and bring staff in with context whenever human judgment matters.
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