Recover carts by resolving the question that stopped checkout

Follow up while buying intent is recent, answer from approved information and guide the shopper back without continuing after purchase or opt-out.

Book a demo

Also runs on WhatsAppInstagramWeb chatTelegramEmail

One inbox 5 channels

WhatsApp · booking confirmed

Thu 3pm, see you then!

2m ago

Instagram · new DM

Do you have slots this week?

5m ago

Email · follow-up sent

Day 7 check-in

1h ago

One agent, one memory, every channel

A reminder cannot fix every abandoned checkout

The shopper may still have a delivery, sizing, payment or product question.
Generic messages repeat the cart without addressing why checkout stopped.
Follow-up can continue after purchase when store events and stop rules are disconnected.
Support teams inherit replies without the cart and conversation context they need.

How a cart recovery conversation moves back to checkout

Detect

Start only when the configured checkout event and contact rules make the shopper eligible.

Reconnect

Send the approved follow-up on the selected channel while the cart context is still useful.

Resolve

Answer supported product, delivery, payment or policy questions using approved business information.

Continue

Give the shopper the configured path back to the relevant cart or checkout.

Stop

End follow-up after purchase, opt-out or another configured stop condition.

Keep recovery useful for the shopper and your team

Start from cart context

Use available product, cart and channel context so the shopper does not have to explain the unfinished purchase again.

ecommerce AI agent

Handle the reply

Continue the conversation when a shopper asks a supported question instead of treating recovery as a one-way reminder.

customer re-engagement workflows

Protect stop conditions

Configure purchase, opt-out and workflow states that should end or suppress further recovery messages.

configured stop rules

Hand off with context

Route pricing exceptions, policy decisions or unusual requests to staff with the available conversation and cart details.

Cart recovery automation questions

What is cart recovery automation?

Cart recovery automation starts a configured follow-up when a shopper leaves an eligible checkout unfinished. A conversational workflow can also handle supported replies and guide the shopper back to checkout.

Does every abandoned cart receive a message?

No. Eligibility should follow your store events, consent requirements, contact rules and suppression logic. ZinQ runs the workflow you approve.

Can the agent answer questions about the products in the cart?

It can answer supported questions when the required product, delivery, pricing and policy information is available in configured sources.

When should cart recovery messages stop?

Common stop conditions include a completed purchase, an opt-out, an expired recovery window or a case that has moved to staff review.

Is ZinQ an ecommerce chatbot?

People may search for an ecommerce chatbot for cart recovery. ZinQ is an AI agent platform that connects the conversation to approved knowledge, workflows, customer context and human handoff.

See a cart recovery conversation from trigger to stop

Review the eligibility, reply handling, checkout path and stop rules using your workflow.

Book a demo