Help shoppers find a suitable product through conversation
Ask about need, budget, preferences and constraints, then guide discovery using approved catalogue information and configured business rules.
Filters do not capture the whole buying question
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Shoppers describe occasions, preferences and constraints that do not match catalogue labels.
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Large result sets make the shopper compare too many loosely related options.
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A recommendation without a clear reason is hard to evaluate or trust.
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Missing product data can turn a confident answer into the wrong recommendation.
How conversational product discovery narrows the choice
Give shoppers a reason to continue
Natural-language needs
Let shoppers describe the outcome, recipient, use case, size, compatibility requirement or feature they want to avoid.
ecommerce AI agentCatalogue-grounded answers
Base guidance on the product information, availability fields and business rules supplied to the configured workflow.
approved product knowledgeClear option differences
Explain relevant attributes and tradeoffs so the shopper can compare a few suitable choices without guessing.
ecommerce customer supportConnected next step
Continue into checkout assistance, a staff handoff or another supported action without discarding the discovery context.
InstagramProduct discovery and recommendation questions
It is a conversational product finder that asks about the shopper's need and uses available catalogue information to suggest relevant options. ZinQ connects that conversation to wider ecommerce workflows and handoff.
The answer depends on the catalogue, but useful fields can include product descriptions, variants, supported availability data, price, compatibility details and the business rules that shape a recommendation.
It can explain supported differences found in approved product information. It should not invent attributes or claim a product fits when the required data is missing.
The workflow can ask another useful question, say that no supported match is available or hand the conversation to a team member.
It can complement them. Some shoppers know the exact item they want; others need help translating a real-world need into catalogue options.
Test product discovery with your catalogue questions
See how ZinQ asks, narrows, explains and hands off using approved product information.
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