Voice is now a ZINQ channel

A lot of your customers still pick up the phone to ask whether you have a slot on Saturday, what a treatment costs, or whether you’re open on a holiday. Until now, those calls either rang out or landed in a voicemail nobody returns until Monday.

From today, voice is a ZINQ channel. The same agent that already handles WhatsApp, Instagram and web chat now answers the phone.

What happens on a call

When someone calls, the agent picks up, listens, and works the request the same way it does in a chat thread:

• It understands what the caller is asking, in plain speech, without a phone-tree menu.
• It answers from your knowledge base, including your services, prices, hours and policies, so the reply is specific to your business, not a generic script.
• It books the appointment straight into your calendar, confirms the details back, and sends the confirmation to the caller’s phone.

If the call needs a person because the request is sensitive or out of scope, it hands off to your team with the full context of what was said, so nobody starts the conversation over.

Nothing else changes

Voice runs on the same agent, the same knowledge, and the same workflows you’ve already set up. A caller on the phone and a customer on WhatsApp get the same answers and land in the same contact record. You don’t configure a second bot. You just turn the channel on.

Voice is rolling out to early customers now. If you want it on your number, talk to us.