From first message to follow-up — every customer conversation, handled.
ZINQ answers every enquiry on WhatsApp, Instagram, web chat, Telegram and email — asks your qualifying questions, books into your calendar, runs follow-ups, and brings in your team when needed.
Works with the tools you already run on
What that looks like in practice
From the first message to follow-up ZINQ handles enquiries, qualifies leads, books appointments and hands off to your team when it matters.
5
channels, one agent — WhatsApp, Instagram, web chat, Telegram and email
24/7
every enquiry gets a real answer the moment it lands, nights and weekends too
1 tap
from the agent to your team, with the whole conversation attached
I'm having a bad reaction to the procedure from last week...
14:22I'm sorry to hear that. Let me connect you with a team member straight away.
14:22 ------Hi, I'm Sarah from the clinic. I can see your full conversation let's get this sorted for you right away.
14:23In their own words
“Moving every channel onto one agent changed how we work — we improve and version our conversations the same way we ship software.”
“Our small team now handles what used to take three times the people. The agent does the routine; we make the judgment calls.”
“Patients message at midnight and get real answers. Anything clinical reaches a person quickly — with a written summary.”
“Enquiries get booked over WhatsApp without anyone touching a calendar.”
“The handoff is the trick. Customers never repeat themselves, so the takeover feels like one continuous conversation.”
What happens to an enquiry once ZINQ has it
Capture
A new message on WhatsApp, Instagram, web chat, Telegram or email gets a real answer in seconds — at 9pm on a Sunday too.
Qualify
The agent asks your qualifying questions, in your tone, and routes hot leads to your team with the full conversation attached.
Book
It offers real availability, confirms the slot, and writes it to your calendar — without leaving the chat.
Follow up
Reminders, reschedules and re-engagement messages go out on schedule, so no-shows and gone-quiet leads come back.
Hand off
Anything sensitive or out of scope becomes a task for a human, with full context. Your team is always one tap away.
What that looks like in practice
One agent on the channels you already use
It runs on your existing WhatsApp number, your Instagram, your website and your inbox. No new app to learn, no migration.
It does the work, mid-conversation
No 'here's a help article.' It checks your calendar, books the appointment, reads the order, and updates your CRM — as real actions.
Escalation triggered
Confidence dip - refund over limit
AI summary for the team
Returning customer, refund on damaged order. Photos attached. Over auto-approve limit; return label already generated.
It knows exactly when to step aside
Its own confidence, cues from the customer, and your rules — refund limits, VIPs, anything sensitive or out of scope.
Things your customers won't hear anymore
ZINQ handles every enquiry instantly, across every channel. These phrases retire the day it goes live.
Set it up around how you already work
It knows your business
Give it your services, prices, policies and FAQs once. It answers from that knowledge — and checks with your team instead of guessing.
It follows your process
Your qualifying questions, your booking rules, your follow-up cadence. The workflows bend to your business, not the other way around.
It connects to your tools
Calendar, CRM and the channels you already use. Conversations and bookings land where your team already looks.
A hair-transplant and aesthetic clinic in India runs its patient conversations on ZINQ over WhatsApp.
Enquiries came in at all hours on WhatsApp and Instagram; consultations were booked by hand, and post-procedure check-ins depended on whoever had time that day.
ZINQ answers every enquiry, asks the clinic's qualifying questions, books consultations into the calendar, and runs the aftercare sequence — Day 1, Day 7 and Day 30 check-ins for every patient.
Every enquiry gets an immediate answer, every booking is confirmed in the chat, and no patient misses an aftercare check-in — running live, every day. Clinics are where ZINQ's workflows go deepest today.
ZINQ Agent
● Online
If you're weighing the options
Your team stays in charge
A human is always one tap away
ZINQ knows what it shouldn't answer. Sensitive or complex conversations go to your team instantly — your customer is never stuck with a bot.
Everything in one place
Every conversation, qualification and booking is visible to your team, with full history. The agent works alongside your staff, not around them.
From 'live in days' to 'most of it just runs'
Start with one job — booking, FAQs or order tracking. Add skills as you trust it. The agent handles more, and your team's queue shrinks.
See how onboarding worksConnected to your number, inbox and site
First skills live: FAQs, booking, tracking
Workflows on: reminders and follow-ups
Running across every channel, day and night
Go deeper
Platform
agents, skills, workflows, knowledge
Channels
WhatsApp, Instagram, web chat, Telegram, email
Use cases
booking, lead qualification, no-show recovery
ZINQ for clinics
intake to aftercare, in depth
A chatbot answers questions and stops. An agent is responsible for an outcome: it qualifies the enquiry, books the appointment, runs the follow-ups, and hands the conversation to a person when it should. ZINQ is built as an agent.
Conversational AI is the underlying capability — understanding and holding a natural conversation. ZINQ uses it, but the product is what happens after the understanding: the booking, the reminder, the task for your team.
WhatsApp, Instagram DMs, web chat, Telegram and email. WhatsApp is the most mature in production today. Voice isn't supported yet — there's a written explanation of why.
Any business that runs on customer conversations — enquiries, bookings, follow-ups. ZINQ ships industry workflows one vertical at a time; healthcare clinics have the deepest workflows today.
Pricing is published on the pricing page. Plans are based on AI usage, and channel fees — like WhatsApp's per-message charge — are passed through at cost rather than marked up.
See ZINQ run a real conversation, end to end.
A 30-minute walkthrough on your actual enquiries — from first message to follow-up.
Book a demoNo commitment. No setup required.