The only AI agent your business needs to turn enquiries into customers — and keep them supported 24/7.

Answer, engage, qualify, book, follow up, convert, support and resolve — across every channel, all in one place.

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HOW IT WORKS

ZINQ AI agents handle the entire customer lifecycle — end to end.

From the first hello to follow-ups, bookings, conversions, support and retention—ZINQ works for you 24/7 across every channel.

Engage

Start meaningful conversations and understand every customer.

Live
Hi, do you have anything open this weekend?
Yes — Saturday's open. Want me to hold a slot for you?

Convert

Move leads forward and turn interest into customers.

AI Agent Active
Qualify Identify relevant, high-intent opportunities.
Book Move suitable conversations toward configured appointments or meetings.
Follow Up Continue approved follow-up journeys and reminders.
Convert Keep relevant conversations moving toward the intended outcome.

Support

Deliver exceptional support and keep customers coming back.

Live
My delivery hasn't arrived yet.
Order locatedDelivery status found Your delivery arrives tomorrow. I've sent the tracking link.
Resolved
ACROSS YOUR CUSTOMER LIFECYCLE

ZINQ works across your customer-facing teams

From first enquiry to long-term loyalty, ZINQ AI Agents engage, support and retain customers—so your teams can focus on what matters most.

01 / 03 — FOR GTM TEAMS

Keep every enquiry moving toward the next sales step.

ZINQ helps marketing and sales teams answer pre-purchase questions, qualify interest, book next steps and keep follow-up moving across channels.

Enquiries wait while teams are busyQualification is manual and repetitiveFollow-up slips and leads go cold
  • Pre-Sales Enquiries: Answer product, pricing and purchase questions instantly.
  • Lead Qualification: Capture intent and details needed to qualify prospects. Lead Qualification
  • Meeting & Appointment Booking: Move qualified prospects into configured booking flows. Meeting & Appointment Booking
  • Lead Follow-Up: Keep opportunities moving with timely, relevant follow-ups. Lead Follow-Up
  • Sales Handoff: Pass qualified conversations to sales with full context. Sales Handoff
Faster responseBetter-qualified opportunitiesMore consistent follow-up

FOR GTM TEAMS

5 steps, automatic

New Enquiry
Intent Checked
Next Step Booked
Follow-Up Running
Sales Takes Over
Faster response
02 / 03 — FOR CUSTOMER SUPPORT

Support & Resolve every customer need.

ZINQ handles routine requests, supports configured workflows and helps resolve issues—so your team can focus on conversations that need human care.

Repetitive requests slow the teamDelayed responses frustrate customersContext gets lost in follow-ups and escalations
Faster handlingLess repetitive workContext-rich handoff

FOR CUSTOMER SUPPORT

4 steps, automatic

Support Request
Issue Resolved
Task Created
Team Escalation
Faster handling
03 / 03 — FOR CUSTOMER SUCCESS

Retain & Grow relationships that last.

ZINQ keeps the conversation going after the sale—so customers stay informed, engaged and supported.

Follow-ups become inconsistentCustomers lose momentum after the saleTeams miss opportunities to re-engage and retain
  • Post-Purchase Communication: Keep customers informed after the purchase.
  • Customer Reminders: Send timely reminders for important customer actions.
  • Feedback Collection: Collect feedback naturally through customer conversations. Feedback Collection
  • Customer Re-Engagement: Reconnect with inactive customers through relevant conversations. Customer Re-Engagement
  • Human Oversight: Bring your team in when judgement matters. Human Oversight
More consistent communicationStronger relationshipsBetter continuity

FOR CUSTOMER SUCCESS

5 steps, automatic

Customer Updated
Reminder Sent
Feedback Captured
Relationship Re-Engaged
Team Steps In
More consistent communication
PLATFORM FEATURES

Everything you need to run AI agents at scale.

ZINQ combines AI, automation, inbox, CRM, analytics and human handoff in one platform—built for teams managing customer conversations end to end.

AI Agents Knowledge Base Skills Workflows Omnichannel Inbox Human Handoff Campaigns & Segments Tickets & Tasks Contacts & CRM Integrations Analytics Multilingual Branding Web Chat

One AI agent for every industry

Your key customer conversations, handled end to end by ZINQ.

Turn browsers into buyers, on every channel

From the first product question to post-purchase follow-up, ZINQ helps keep shopper conversations moving across supported channels.

  • Product questions and recommendations
  • Order-status and delivery conversations
  • Cart-recovery workflows where configured
  • Returns and exchange enquiries
  • Re-engagement for relevant dormant customers
Explore solution
  • Sales
  • Tracking
  • Recovery
  • Returns
  • Re-Engagement
Integrations

Connect Everything You Already Use

Connect ZINQ with approved CRM, calendar, ecommerce, customer and workflow systems so conversations can continue into the business tools your team already uses.

Google CalendarGmailZOHOBitrix 24ClickUpGoogle Sheet
View all Integrations
FAQ

Questions about ZINQ we get asked

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ZINQ is a Conversational AI Platform for managing customer conversations across sales, support and customer lifecycle workflows. It brings AI Agents, knowledge, workflows, channels, customer context and human handoff into one platform.

ZINQ AI Agents can handle supported customer conversations using configured business knowledge and workflows. Depending on the setup, they can answer enquiries, collect information, qualify opportunities, support appointment journeys, help with customer-service workflows and bring humans into conversations when needed.

The approved ZINQ navigation includes WhatsApp, Web Chat, Instagram DM, Telegram, Email and Phone. Exact capabilities vary by Channel and configuration.

Yes. Human Handoff is a ZINQ Platform capability. Where it is enabled for the relevant workflow and Channel, a conversation can move to a human team member with available context attached.

ZINQ includes an Integrations capability for connecting supported business systems. The exact systems and actions available depend on the approved integration and workspace configuration.

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